We are only able to offer payout for pre-owned items that meets our quality standards. We are unable to issue a credit for items with any of the following issues:

• Heavy or excessive wear - (@modal)
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  Excessive Wear

  Below are some examples of excessive wear on an item that we will not be able to offer a credit for.

   

  

  Excessive pilling

  

  Excessive unthreading

  

  Excessive scratches

  

  Excessive discoloration

• Missing size and/or care tag with product details attached
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• Items missing essential components (i.e. detachable hood, powder skirt, backpack straps, etc.)
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• Excessive pet hair
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